Refund and Cancellation Policy

1. Overview

At Roomate, we strive to provide a reliable and secure platform to help users find or list shared accommodations. This Refund and Cancellation Policy outlines the terms under which payments made through our platform may be refunded or canceled.

2. Paid Services

Certain features of Roomate, such as access to detailed contact information or premium listings, may require payment. These services are clearly marked and described before purchase.

3. Refund Eligibility

Refunds will be considered only under the following conditions:

• The user is unable to access a paid feature due to a technical error on our platform.
• The payment was charged more than once due to a system error.
• The user was charged despite not opting for the paid service.

4. Non-Refundable Cases

We do not offer refunds in the following cases:

• User changes their mind after purchasing the service.
• Inability to find a match or suitable accommodation via Roomate.
• Issues arising from user-to-user interactions outside our platform.

5. Cancellation Policy

Once a payment is completed and the service is delivered (e.g., access to contact information), cancellation is not permitted. Users are advised to review their choices carefully before making a payment.

6. Refund Process

If you believe you are eligible for a refund, please contact our support team within 5 days of the transaction. Include the transaction ID, date of payment, and the reason for your request. Eligible refunds will be processed within 7–10 business days to the original payment method.

7. Changes to this Policy

We may update this policy from time to time. Continued use of the platform after changes implies acceptance of the revised policy.

8. Contact Us

If you have any questions or need help regarding our refund and cancellation policy, please contact us at:

Email: roomiesconnect360@gmail.com

Address: Dadar, Mumbai - 400001